Terms of Service

Last updated: 24 July 2026

1. The Service

EUDAbridge (the “Service”) is a web application that converts structured Excel workbooks with medical-device master data into XML files for bulk upload to EUDAMED, the European database on medical devices, and provides related validation, registry and support features. The Service is operated from Greece (the “Operator”). Contact is available through the in-app Support inbox.

EUDAbridge is an independent tool. It is not affiliated with, endorsed by, or operated on behalf of the European Commission or any competent authority. Registration of devices takes place exclusively in the customer’s own EUDAMED account.

2. No regulatory advice

The Service performs technical validations (including schema validation against the official EUDAMED XSD and selected business rules), but it does not provide regulatory, legal or medical advice, and it does not guarantee that EUDAMED will accept a file or that a registration satisfies the customer’s obligations under Regulation (EU) 2017/745, Regulation (EU) 2017/746 or any other law. Responsibility for the accuracy, completeness and lawfulness of the submitted data, and for reviewing generated files before uploading them to EUDAMED, remains solely with the customer.

3. Accounts

Accounts are created per company, identified by its Single Registration Number (SRN). You may only register an SRN that belongs to your organisation. You are responsible for keeping credentials confidential and for the actions of users added to your company account. We may suspend accounts that use another organisation’s SRN, provide false information or abuse the Service.

4. Customer data and intellectual property

You retain all rights to the data you upload and to the files generated from it. You grant the Operator the licence needed to store and process that data for the sole purpose of providing the Service. The software, templates and all other components of the Service remain the property of the Operator.

5. Confidentiality

Each party shall keep confidential any non-public information disclosed by the other party in connection with the Service — including uploaded data and business or technical information — and shall use it solely for the purposes of the Service. This obligation does not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known before disclosure, or must be disclosed under law or a binding order (in which case, where legally permitted, prior notice will be given to the disclosing party). This clause survives termination of these terms.

6. Data protection

Personal data is processed as described in the Privacy Policy. Where data you upload to the Service contains personal data for which you act as controller — for example, contact details of a Person Responsible for Regulatory Compliance (PRRC) or an authorised representative — the Data Processing Addendum applies and is incorporated into these terms by reference. A countersigned copy is available on request for organisations that require one for their own compliance records.

7. Fees

Paid plans are charged per the pricing published on the website, exclusive of VAT, in advance for the subscription period. If a subscription is not renewed or paid, access may be limited to read-only and subsequently suspended.

8. Availability

We make reasonable efforts to keep the Service available and to announce scheduled maintenance, but availability is not guaranteed and the Service is provided “as is”. We recommend keeping local copies of source workbooks and downloaded XML files.

9. Limitation of liability

To the maximum extent permitted by law, the Operator is not liable for indirect or consequential damages, loss of profits, or regulatory measures, penalties or delays arising from the customer’s EUDAMED registrations. The Operator’s total aggregate liability under these terms is limited to the fees paid by the customer for the Service in the twelve (12) months preceding the event giving rise to the claim. Nothing in these terms limits liability for intent or gross negligence.

10. Termination

You may stop using the Service and request deletion of your account at any time. Upon termination, your data remains exportable for thirty (30) days and is then deleted, except where retention is required by law.

11. Changes

We may amend these terms with reasonable prior notice through the Service or by email. Continued use after the effective date constitutes acceptance.

12. Governing law

These terms are governed by Greek law. Exclusive place of jurisdiction is Thessaloniki, Greece.

See also the Privacy Policy and the Data Processing Addendum.