Privacy Policy

Last updated: 17 July 2026

1. Controller

The controller for personal data processed by EUDAbridge is the Operator of the Service (Greece). You can reach us through the in-app Support inbox.

2. What we process

  • Account data: name of your company, SRN, user email addresses, hashed passwords, language preference, login timestamps.
  • Uploaded content: the device master data contained in the workbooks you upload and the XML files generated from them. This is product data and does not normally contain personal data.
  • Support messages: the content of tickets you send us.
  • Technical logs: timestamps, IP addresses and request metadata kept for security and troubleshooting.

The only cookie we use is the session cookie that keeps you signed in — we use no advertising cookies. Our public marketing pages (not the signed-in application) use a self-hosted, cookie-free analytics tool (Umami) that records aggregate page-visit counts; it does not use cookies, does not track individuals across other sites, and does not store IP addresses.

3. Why we process it

To provide the Service under our contract with you (Art. 6(1)(b) GDPR), to keep the Service secure (Art. 6(1)(f)), and to send transactional emails such as email verification, password reset and support replies. We do not sell data and we do not send marketing emails without consent.

4. Where it lives (sub-processors)

  • Render — application hosting and database, region Frankfurt, Germany (EU).
  • Brevo (Sendinblue SAS, France) — transactional email delivery.

All customer data is stored within the European Union.

5. Retention

Account and uploaded data are kept for as long as the account is active and for thirty (30) days after termination, then deleted. Backups roll over on the hosting provider’s standard cycle. Logs are kept for a limited period for security purposes.

6. Your rights

You may request access, rectification, erasure, restriction or portability of your personal data, and object to processing based on legitimate interest. Contact us via the Support inbox. You may also lodge a complaint with the Hellenic Data Protection Authority (dpa.gr) or your local supervisory authority.

See also the Terms of Service and the Data Processing Addendum.